1. Accessory Eligible Device

a. Includes smartphones, and tablets.

b. Excludes COAMs, HUM, prepaid, MIFI, WHP, Basic Phones, and connected devices such as watches.

2. Average KPI

1. Accessory Eligible Device

a. This type of KPI is month to date weighted average

b. These KPIs can go up or down throughout the month

c. Utilizing these in a gamekey allows for lower volume reps to still be able to attain points and causes higher volume reps to continue trying to maximize each sale

d. These KPIs can only be utilized in challenges on a month-to-date schedule. This means it can be utilized for an entire month or start on the 1st and end any time after that but cannot be utilized starting on any day after the 1st of the month.

3. COAMs

1. Accessory Eligible Device

4. Earned

a. Customer owned and maintained equipment

b. These are new lines activated utilizing the customers equipment and not inventory from our stores

4. Earned

6. Insurance Eligible Device

4. Earned

a. Anything earned means after shares and thresholds are taken into account

b. It includes earned vaps a dealer made themselves, and the vaps they made from being shared in on other sales

5. Generated

6. Insurance Eligible Device

a. Anything generated means before shares and thresholds are taken into account

b. This is a primary dealer measure

6. Insurance Eligible Device

a. Any device that allows Asurion to be added in OMNI

b. Excludes HUM, Prepaid, COAM, MtM, and ISPUs

c. Excludes Basic Phones

7. KPI

8. MtM Activations

a. Key performance indicator

b. These are the metrics utilized in CScore gamekeys

8. MtM Activations

a. These are new lines of service added without contracts or device payment programs utilizing equipment we are selling from our inventory at full retail price

9. NC

8. MtM Activations

10. Phones

a. These are outright handset sales whether activated on an account or not.

10. Phones

11. SUM KPI

10. Phones

a. Smartphones and basic phones

b. Excludes all pull-through, prepaid, and COAM

Currently includes NC phones

11. SUM KPI

a. This type of KPI is the total volume of a KPI

b. These KPIs usually only go up throughout a month, but can go down due to a return

c. Utilizing these in a gamekey makes sure that a rep with very low volume in vaps or devices cannot achieve a high value bonus level.

d. These KPIs can be utilized on any time schedule in challenges.

12. PI

11. SUM KPI

a. Performance Indicator

b. These are like KPIs but can only be used for challenges